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Business Process Issues
Workflow and Systems Integration
- Information and data needs to flow seamlessly from person to person, system to system, and person to system
Crossing system boundaries
- Systems have different data formats, security and messaging requirements
- Data may not be "accessible" because of missing interfaces
Crossing organizational boundaries
- People and systems outside the organization are involved
- Security and integration technologies harder to control
Managing change
- Business processes continually evolve
- Partner and internal systems changes